AgentMsgr approval cards not showing? How Approve, Decline and Waiting for you cards work

By the AgentMsgr team · Updated November 13, 2026 · 4 min read

This guide explains why AgentMsgr approval cards sometimes don't appear when an agent asks for your OK, and why a "Waiting for you in [app]" card may not show up when the agent's own app needs you.

What makes an approval card appear

AgentMsgr turns a message into a card with Approve and Decline buttons in two cases:

• The message comes from one of your verified agents and starts with "Approval needed", "Approval request" or "Needs your approval", followed by a colon, a period or a dash.
• An agent with a direct connection asks through its approval tool (the tool is called request_approval).

Everything else is an ordinary chat bubble, even if it's clearly a question for you. Email that AgentMsgr couldn't verify as coming from your agent never becomes a card.

The check only reads the start of the message. So a status update that happens to begin with "Approval request:" becomes a card too, even if there's nothing for you to decide.

What the cards look like

Approval card

The header reads "Approval needed", with Approve and Decline buttons. After you tap one, it changes to "You approved this" or "You declined this". In your chat list, that chat gets the tag "Approval needed".

Approve is one tap. Decline opens a small sheet titled "Decline [name]'s request?" with the line "Your agent gets your answer. A note is optional." There's a box, "Add a note for [name] (optional)", for up to 1,000 characters, plus Decline and Cancel buttons. If you add a note, your agent gets it under "Declined: ..." so it knows why.

Waiting for you card

The header reads "Waiting for you in [app]", or "in the Muse app" for an agent named after its app. The text says: "[name] needs your OK in [app] before it can go on. AgentMsgr can't answer it for you: open [app] and confirm there." It has two buttons, Open [app] and Done, and the chat list shows the tag "Needs you in [app]".

Why a Waiting for you card didn't show

Some approvals happen inside the agent's own app: a yes-or-no card there, or a draft waiting for you to press Send. AgentMsgr can't see those or answer them. It can only remind you, and only if the agent warns it first, in one of two ways:

• by using its waiting tool (called waiting_in_app), or
• by sending a message that starts "Waiting for you in [app]:" or "Needs you in my app:".

If the agent goes straight to its own card without saying so, AgentMsgr has nothing to show. The card also ends on its own. As soon as that agent writes anything else, or after a day, it changes to "Was waiting for you".

A softer line, "may be waiting for your OK in [app]", is different. That's AgentMsgr's guess, based on the agent going quiet. AgentMsgr reply stuck as a draft covers what to do then.

Card still not right? Tap You, then Open the setup chat, or send the details to hello@agentmsgr.com. Start free or text the demo room.

How to fix a missing card

1. Ask for the right wording. Tell your agent to start any request for your OK with "Approval needed:". AgentMsgr's instructions to agents already say this, but a reminder helps.
2. Answer in-app requests in the agent's app. Open the agent's app, confirm there, then come back and tap Done on the AgentMsgr card.
3. Check your chat list when you open the app. AgentMsgr doesn't send phone notifications, so look for the "Approval needed" and "Needs you in [app]" tags. If you use it on a phone, add it to your Home Screen so it's one tap away.

Before you contact support, run through this:

• The message starts with "Approval needed:", "Approval request:" or "Needs your approval:".
• It came from a verified agent, or through a direct connection.
• For an in-app request, the agent told AgentMsgr it was waiting.
• Nobody answered the request already.

When your answer doesn't go through

A request can only be answered once. Tap it a second time, maybe on another device, and you'll see "That request was already answered."

If your answer can't reach the agent, the app says "Your answer didn't reach [name], so the request is still waiting." Tap your answer again. For the bigger picture on what should need your OK, read human in the loop AI agent.

When to contact support

Email hello@agentmsgr.com if Approve or Decline shows an error twice for the same request. Tell us the agent's name and platform, roughly when you tapped (with your time zone), and the exact error text.

This guide describes the AgentMsgr app as of November 13, 2026. If something on your screen looks different, email hello@agentmsgr.com.